Retail chain Kohl’s will now accept Amazon returns at all its stores
Category: #retail  By Saif Ali Bepari  Date: 2019-04-26
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Retail chain Kohl’s will now accept Amazon returns at all its stores

The U.S.-based department store chain Kohl has reportedly announced that it is going to start accepting Amazon returns at all 1,150 of its stores from July this year. As per authentic reports, the new program is going to be the extension of a trial that was introduced in 2017 at Kohl’s stores in Chicago, Milwaukee and Los Angeles markets.

The latest move may bring about quite a relief to one of the commonly faced obstacles in online shopping – the hassle of returning a product after purchase if it does not work out well. As told by Kohl’s, it will be accepting all eligible Amazon items, be it without a label or box, and will return them to the company for customers, free of charge.

As per a report by CNBC, Kohl’s is collaborating with Amazon in a move to keep up with its goal of attracting more customers to its stores. Post the announcement, shares of Kohl’s rose up by about 10 percent. Kohl’s recently affirmed that it is currently selling many Amazon products including the Echo Dot and Five TV, at its stores, after Amazon had announced in March that it would be closing down all its pop-up stores in the country.

Michelle Gass, Chief Executive Officer, Kohl’s, was recently reported stating that Kohl’s and Amazon have shared the urge to provide brilliant customer service and moreover, this unique collaboration incorporates the sturdy nationwide store footprint as well as omnichannel capabilities of Kohl’s with the customer loyalty and reach of Amazon. The latest move is a part of Kohl’s higher strategies to drive traffic into its stores, along with bringing more relevance to shoppers, further claimed Michelle.

If industry analysts are to be believed, Kohl’s is gaining an advantage over many department store chain competitors such as J.C. Penney and Macy’s, owing to the the new move.

Source Credits: https://www.npr.org/2019/04/24/716757082/kohls-will-now-accept-amazon-returns-at-all-its-stores



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Saif Ali Bepari

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Saif Ali Bepari

Saif Ali Bepari currently works a content writer for Market Size Forecasters, Algosonline, and numerous other platforms. A Computer Science graduate who has a zest for writing over coding, he has previously dabbled into technical and creative writing. He now pens down...

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