Amazon India to ensure essential service delivery amid 21-day lockdown
Category: #retail  By Saipriya Iyer  Date: 2020-03-30
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Amazon India to ensure essential service delivery amid 21-day lockdown

Amazon India, a technology and e-Commerce company, has recently announced the cancellation of orders that do not fall under the category of essential services.

Due to the stringent district and state regulations regarding the 21-day lockdown, the e-Commerce giant’s service in India is getting hindered, with firms facing immense complications in obtaining curfew passes for their delivery agents.

Amazon has already started sending out cancellation messages to users who placed orders from its online platform before the country’s lockdown was set. The orders were initially shown to be delayed, and later cancelled, owing to the nationwide lockdown to tackle the spread of the virus. For orders still showing the delayed tag, it also has added the cancellation option. It is currently prioritizing the essential goods delivery and seeking help from the local authorities and the federal government with detailed procedures for on-the-ground operations.

Apart from Amazon, several other e-Commerce companies have faced disruption due to the deadly COVID-19 outbreak, including Flipkart, highlighting the difficulty in delivering essential goods to the nearly 1.3 billion population amid the lockdown in India. For instance, the Amazon Pantry service in New Delhi was also suspended, with the delivery slots of essential goods shown to be April 26.

Around 60 fulfillment centers of the company have been shut down after the lockdown. The American company is reportedly in talks with various state authorities to reopen these fulfillment centers that have been closed as per the government directives.

Nearly 724 people have been infected by coronavirus in India, with over 17 deaths recorded across the country. Sources familiar with the matter noted that non-compliance by local authorities has led to the halt in warehouses operations and delivery services. Additionally, it is likely that delivery operations will effectively return to normal only in major cities.

Source credits:

https://www.businessinsider.in/business/ecommerce/news/coronavirus-lockdown-amazon-is-cancelling-all-non-essential-orders-placed-before-nation-wide-lockdown/articleshow/74863614.cms



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Saipriya Iyer

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Saipriya Iyer

Saipriya Iyer develops content for Market Size Forecasters, Algosonline, and myriad other platforms. A computer engineer by profession, she ventured into the field of writing for the love of playing with words. Having had a previous experience of 3 years under her bel...

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